AI Usage Policy

Overview

CODO REAL utilizes artificial intelligence (AI) and machine learning technologies to enhance our real estate services. This AI Usage Policy explains how we use AI, the capabilities and limitations of our AI systems, and the safeguards we have in place.

Our AI systems are designed to assist our agents and improve the client experience, not to replace human judgment. All AI-generated outputs are reviewed by qualified personnel before being acted upon.

AI Recommendations

We use AI to provide personalized property recommendations based on your preferences, search history, and behavior. Our AI systems analyze:

• Your property search criteria (location, price range, property type)
• Your browsing history and saved properties
• Your enquiry patterns and communication preferences
• Market trends and property availability
• Similar client profiles and their preferences

AI recommendations are generated using algorithms that match your profile with available properties. These recommendations are suggestions only and do not constitute a binding offer or professional advice.

AI Limitations

While we strive to provide accurate and useful AI-powered features, it is important to understand the limitations of AI:

• AI may produce inaccurate, incomplete, or outdated information
• AI recommendations are based on available data and may not account for all relevant factors
• AI chatbots may not understand complex or nuanced queries
• AI cannot assess subjective factors such as personal taste or emotional connection to a property
• AI-generated content may contain biases inherent in the training data
• AI cannot provide definitive legal, financial, or real estate valuations
• AI systems may not be aware of recent market changes or property status updates

Human Verification

All AI-generated outputs that influence business decisions or client communications are subject to human verification:

• Property recommendations are reviewed by our agents before being shared with clients
• AI chatbot conversations are monitored, and complex queries are escalated to human agents
• AI-generated property descriptions are reviewed and edited by our marketing team
• AI-assisted market analyses are validated by our experienced real estate professionals
• AI lead scoring is used as a supplementary tool, not as the sole basis for client prioritization

We maintain a "human-in-the-loop" approach for all critical AI-powered decisions.

No Legal Advice

AI-generated content and recommendations provided through our services are for informational purposes only and do not constitute legal advice.

• AI chatbots cannot provide legal opinions or interpret laws and regulations
• AI-generated contract suggestions must be reviewed by a qualified legal professional
• AI property analyses do not constitute legal assessments of property titles, liens, or encumbrances
• For legal advice, always consult a licensed attorney qualified in Latvian real estate law

No Financial Advice

AI-generated content and recommendations do not constitute financial, investment, or tax advice.

• AI property valuations are estimates based on available data and are not professional appraisals
• AI investment recommendations do not account for your personal financial situation, risk tolerance, or investment goals
• AI-generated ROI calculations are projections based on assumptions and are not guaranteed
• For financial advice, always consult a licensed financial advisor or tax professional

No Guarantee

We do not guarantee the accuracy, completeness, or reliability of AI-generated content and recommendations. Specifically:

• Property recommendations may not match your actual preferences or needs
• AI-generated property descriptions may contain errors or omissions
• AI market analyses may not reflect current market conditions
• AI chatbot responses may be incorrect or incomplete
• AI lead scoring may not accurately predict client behavior or conversion likelihood

You should always verify AI-generated information through independent sources and consult with our qualified agents before making any real estate decisions.

Privacy and AI

We process personal data for AI purposes in accordance with our Privacy Policy and applicable data protection laws, including the GDPR. Our AI privacy practices include:

• Data minimization — we only process the personal data necessary for AI functionality
• Purpose limitation — AI is used only for the purposes described in this policy
• Transparency — we are open about our use of AI technologies
• No fully automated decision-making — AI assists but does not make final decisions with legal effects
• Right to object — you can object to AI processing of your personal data
• Data retention — AI conversation data is retained for 12 months and then deleted or anonymized

Security

We implement appropriate security measures to protect AI systems and the data they process:

• Secure AI model hosting with encrypted data transmission and storage
• Access controls limiting AI system access to authorized personnel only
• Regular security assessments of AI infrastructure
• Monitoring for anomalous AI behavior or outputs
• Data processing agreements with AI service providers (e.g., OpenAI)
• Regular audits of AI system outputs for accuracy, bias, and compliance

Changes to This Policy

As AI technology evolves, we may update this AI Usage Policy to reflect changes in our AI usage, capabilities, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we use AI technologies.

Contact

If you have any questions about this AI Usage Policy or our use of AI technologies, please contact us: